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Privacy Policy

MrH Pedals

Last updated: 5 March 2026

MrH Pedals (“we”, “our”, or “us”) operates an online business providing guitar pedals, digital audio plugins, and related products through our website and associated services.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, purchase our products, or interact with our services.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

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1. Information We Collect

We may collect the following types of information.

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Personal Information

When you make a purchase, create an account, or contact us, we may collect:

  • Name

  • Email address

  • Billing address

  • Shipping address

  • Phone number

  • Payment information (processed securely by third-party payment providers)

  • Account login credentials

  • Purchase history

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Technical Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages visited

  • Time and date of visits

  • Referring websites

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Plugin and License Information

For our digital products, we may collect limited information related to licensing and activation, such as:

  • License keys

  • Plugin version

  • Operating system

  • Activation status

We do not collect audio content or recordings from your device.

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2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil orders

  • Deliver digital products and license keys

  • Provide customer support

  • Manage accounts

  • Improve our website, plugins, and services

  • Prevent fraud and unauthorized use

  • Send important product updates

  • Send marketing communications (only if you opt in)

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3. Payment Processing

All payments are processed by secure third-party payment providers (such as Stripe, PayPal, or similar services). MrH Pedals does not store full payment card details on our servers.

These payment providers process your data in accordance with their own privacy policies.

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4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Enable core website functionality

  • Remember user preferences

  • Improve site performance

  • Analyse traffic and usage patterns

You can control or disable cookies through your browser settings.

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5. Sharing Your Information

We do not sell your personal data.

We may share information with trusted third parties when necessary to operate our business, including:

  • Payment processors

  • Shipping and fulfilment providers

  • Email and marketing platforms

  • Website hosting providers

  • Analytics services

These third parties are required to process data only for the purposes specified by us and in accordance with applicable privacy laws.

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6. Data Retention

We retain personal information only for as long as necessary to:

  • Provide products and services

  • Maintain business and financial records

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

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7. Your Data Protection Rights

Depending on your location, you may have rights under data protection laws, including:

  • The right to access your personal data

  • The right to correct inaccurate data

  • The right to request deletion of your data

  • The right to restrict processing

  • The right to object to certain uses of your data

  • The right to data portability

To exercise these rights, please contact us using the details below.

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8. Data Security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration.

However, no internet transmission or electronic storage method is completely secure.

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9. International Data Transfers

If you are located outside the country where our servers or service providers operate, your information may be transferred to and processed in other countries where data protection laws may differ from those in your jurisdiction.

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10. Children’s Privacy

Our products and services are not directed to children under the age of 13. We do not knowingly collect personal data from children.

If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information.

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