Shipping Policy
MrH Pedals
Last updated: 5 March 2026
This Shipping Policy explains how MrH Pedals processes and ships orders for physical products purchased through our website.
Digital Products
All digital products, including audio plugins and software downloads, are delivered electronically.
After completing your purchase:
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A download link and/or license key will be provided via email or through your customer account.
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Delivery is typically instant, but may occasionally take a few minutes depending on payment processing.
If you do not receive your download information within a reasonable time, please contact us at baxslashtgc@gmail.com.
Digital products are not shipped physically.
Physical Product Shipping
Physical products, such as guitar pedals and related hardware, are shipped within the United Kingdom only.
Processing Time
Orders are typically processed within:
1–3 business days
Orders are not processed on weekends or UK public holidays.
During busy periods, processing times may occasionally be longer.
Shipping Methods
We use reliable UK delivery services such as:
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Royal Mail
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Other UK courier services where appropriate
Shipping options will be shown at checkout where applicable.
Typical delivery estimates:
United Kingdom: 2–5 business days
Delivery times are estimates and may vary depending on the delivery service and location.
Shipping Costs
Shipping costs are calculated at checkout based on:
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Order size and weight
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Shipping method selected (if multiple options are available)
Any applicable shipping fees will be clearly displayed before you complete your purchase.
Order Tracking
Where available, tracking information will be provided once your order has shipped.
Tracking details may be sent via email or made available through your customer account.
Incorrect Addresses
Customers are responsible for providing accurate shipping information when placing an order.
If an incorrect or incomplete address is provided and the package is returned to us, additional shipping charges may apply to resend the order.
Lost or Damaged Shipments
If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible.
Email: baxslashtgc@gmail.com
Please include:
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Your order number
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A description of the issue
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Photos of any damage (if applicable)
We will work with the delivery provider to resolve the issue.
Questions
If you have any questions about shipping, please contact us:
MrH Pedals
Email: baxslashtgc@gmail.com